Can this bike be purchased on a cycle to work scheme?
Yes, all ebikes can be purchased through all the major cycle to work scheme providers. The government have even removed the £1000 limit making obtaining an ebike on cycle to work more beneficial than ever before.
Is it possible to test ride the bike?
You can test ride any of our e-bikes and receive expert buying advice at our flagship Clitheroe showroom. Please contact the showroom in advance so that we can ensure that any suitable bikes that you wish to test are available for your visit. During the summer months, we also host demo events at various locations across the UK. For details of the dates and times of these events please refer to our events page.
Alternatively, you can hire the e-bike from E-Venture Bikes in Keswick, the rental cost will then be deducted from your purchase should you decide to buy one of our e-bikes. We also hope to be able to reinstate the Ribble roadshows which travel around the UK offering people the opportunity to test ride our bikes. We will update the events page of our website and share the details via our social channels once we have any events confirmed.
How much does the Hybrid AL e weigh?
Builds start at just 12.5kgs and this includes the motor system at 3.5kgs.
What electronic drive system does the AL e use?
The Hybrid AL e has been built around the MAHLE SmartBike Systems X35+ system.
Can I alter the assistance levels of the motor system?
Yes, you can cycle through 3 different assistance modes (which can be configured further in the app), or choose to have the motor turned off completely; all at the press of a single button.
How does the motor work?
The AL e’s motor system is 'pedal assist', which means that the motor supports you when you pedal the bike.
How fast can I go on the AL e?
The AL e’s motor system will power you until you reach 15mph, at which point (by law, and as with all e bikes in the UK) the assistance will cut out. If you drop below 15mph the system will automatically kick back in with assistance if required.
What is the range of the AL e?
The battery range of the Hybrid AL e depends on a number of factors including rider weight, route profile and temperature. A rider of 90kg, on a varied route including climbs, descents and flats using the low power setting can expect an average range of up to 60miles. An optional range extender is also available for all of our e-bikes, which adds an extra 70% of battery capacity.
Can I go faster than 15mph?
Yes, though the motor will only assist you up to 15mph, and for speeds above this you will be relying on your legs. Though in the US the bike is set up to max out at 20mph.
What if I get a puncture in the rear wheel?
It's easy to disconnect the rear wheel from the frame by unclipping the connector on the chainstay and releasing the nuts on the rear axle. To reconnect, simply click back (take great care to align the arrows correctly to avoid damaging the connectors) in and tighten the nuts.
What is the warranty on the frame?
The frame has a 3-year warranty against manufacturing defects. All other parts are covered by the manufacturer's standard warranty. The MAHLE SmartBike System is covered against manufacturing defects for a period of 2-years.
Can I fit mudguards?
Yes the frame is compatible with full mudguards thanks to its integrated mudguard mounts.
What is the maximum tyre width that the frame can accommodate?
The Hyrid ALe is suitable for tyre widths up to 700x45c without mudguards, with mudguards fitted the bike will accept 700x40c tyres.
What type of riding is this bike best suited for?
The relaxed geometry of this frame is best suited to comfortable and leisurely rides on paves surfaces though it is also capable on bridleways and towpaths.
How many bottle cage mounts are there?
Each frame size has mountings for 2 bottles.
Does the frame have fittings to allow a rack to be mounted?
Yes, the frame does have mounting points for a rear pannier rack and if you opt for the Fully Loaded Edition the rack is painted to match.
Is it Di2 compatible?
No, it is not compatible with electronic groupsets.
How long does it take to charge the battery?
From flat the battery takes 3.5 hours to reach full charge.
Do I need to remove the battery to charge?
No, the charging port is easily accessible atop the bottom bracket shell.
How will I know how much battery I have left?
The button mounted on the top-tube indicates the remaining battery life at a glance using a simple colour-code. White= 75% capacity or more remaining, Green= 50-75%, Orange= 25-50%, Red= 15-25%, Slow Red Flash=10-15% and Rapid Red Flash= 10% or less remaining. You can also keep track of the remaining battery life using the Ebikemotion companion app.
Is there an app to use with the system?
Yes, the motor system’s app is compatible with both Apple and Android OS’s and offers a full suite of functionality; from monitoring your exact battery life, to pairing the system with a heart rate monitor and having the motor kick in at a specific BPM limit.
How does the AL e’s weight compare to other E-Road bikes?
The AL e is one of the lightest e-Bikes of its type currently available.
Is the battery and /or motor replaceable?
Yes, the battery is accessible by removing the bottom bracket and thee motor is also easy to replace. Both should be carried out by a MAHLE certified technician.
Are the brakes flat mount or post mount?
The brakes are the most current flat mount variant.
What plug sockets are supplied for international orders?
Our AL e bike is supplied with a UK or US power cable.
Will the battery be chargeable in the USA as a different voltage is used? (also applied to other countries)
Bikes to the US are shipped with a different motor unit which meets the higher speed allowed within the US and includes a US power cable, charging times and range may be affected slightly by the higher speed restriction.
How do you charge the battery?
You charge the system via the charging port that is easily accessible atop the bottom bracket shell.
What is the life expectancy of the battery?
Like any battery, it will degarde over time. In the case of the Panasonic battery after approximately 500 cycles. Please take some time to read our battery care blog. In which we outline the best practices to ensure that your e-bike's battery continues to function at optimal efficiency throughout its lifetime.
What bottom bracket does it take?
The AL e takes a press fit style of bottom bracket, Shimano builds require a 86.5x41 and SRAM a BB86.
Where does the additional battery mount/plug in?
The additional battery comes in the form of a bottle and is supplied with its own bottle cage. This replaces the seat tube bottle cage mount (it cannot be mounted on the down tube) and a cable then runs from the extender into the charging port atop the bottom bracket shell.
Is the bike supplied with pedals?
Due to the many different systems people use we do not supply pedals with bikes but you can find a great array of pedals here.